Customer care cases

Trond Johansson Updated by Trond Johansson

When registering hours the user can select a Case from Dynamics 365 Customer Service as a reference on the hours. The reference will be applied to external comment and printed on external printouts, such as project invoice.

This integration is made per customer depending on customer needs.

This feature requires integration with Dynamics 365 Customer Service

How did we do?

Timesheet parameters

Project Form